It’s important to validate all winning lottery tickets before paying out cash prizes. Once authorization to pay out a cash prize is received, retailers are assured they are paying the correct dollar amount and will receive immediate reimbursement to their lottery account.
Retailers are not eligible for reimbursement for prize payments made on tickets that cannot be validated. If there is an issue with the validation of a ticket, the customer should be directed to a Lottery Regional Office for assistance.
To properly account for validated tickets, retailers should keep them until they have been balanced against their daily/weekly Lottery sales reports. After these reports have balanced, validated tickets should be destroyed. Following this process protects retailers from financial loss and allows quick reimbursement for payment of cash prizes.